Level365 is looking for a self-starter who owns the customer experience through troubleshooting, excellent communication, client skills, and resolution. Want to read off the screen and stick to the script to close the ticket? We’re not that place. Level365 provides the process and the tools to assist in troubleshooting, but you are the key to ensuring our clients receive the best experience possible. We take client satisfaction seriously and measure our support initiatives 'KPIs.
The Client Support Engineer position is a frontline position assisting the business clients and partners of Level365 with our service. This role is expected to help solve most client issues on the first call and escalate issues to higher tiers for resolution. It is also responsible for enhancing the client experience by providing superior customer service and ensuring issues are resolved or on track to resolution. This position includes performing IP desktop phone system configuration, troubleshooting quality of service, as well as connectivity and LAN performance issues.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Qualifications of the ideal candidate should include the following:
Level365 provides a competitive salary and benefits package which offers Medical Insurance, Matching 401K, Departmental bonuses, Paid Time-Off, Paid Holidays, and additional benefits.
Job Type: Full-time
Salary: From $70,000.00 per year
Work Location: This position can be remote, hybrid, or in-person, dependent on the candidate.